:root{--paper-50: #fbf7f2;--paper-100: #f4ece0;--paper-200: #e8dfd1;--paper-300: #d8c9aa;--ink-900: #1a140c;--ink-700: #2d2418;--ink-500: #5a4a35;--ink-300: #7a6b58;--ink-100: #a99681;--gold-50: #f7efde;--gold-100: #efdcb9;--gold-400: #c8a061;--gold-500: #b48a4a;--gold-600: #9a7338;--gold-700: #7e5d2d;--color-ink: var(--ink-700);--color-paper: var(--paper-50);--color-accent: var(--gold-500);--color-accent-hover: var(--gold-600);--color-accent-soft: var(--gold-50);--color-on-accent: #fff;--color-success: #2f9e6b;--color-success-soft: #e3f3eb;--color-warning: #d28a2c;--color-warning-soft: #fce6c4;--color-danger: #c0533a;--color-danger-soft: #fbe1da;--color-info: #5b7390;--color-info-soft: #e3eaf2;--surface-1: var(--paper-50);--surface-2: #ffffff;--surface-3: #ffffff;--text-primary: var(--ink-700);--text-secondary: var(--ink-300);--text-tertiary: var(--ink-100);--text-on-accent: #fff;--border-subtle: var(--paper-100);--border-default: var(--paper-200);--border-strong: var(--paper-300);--font-display: "Fraunces", Georgia, "Times New Roman", serif;--font-sans: "Inter", system-ui, -apple-system, "Segoe UI", Roboto, sans-serif;--text-xs: 11px;--text-sm: 13px;--text-base: 14px;--text-lg: 16px;--text-xl: 19px;--text-2xl: 24px;--text-3xl: 30px;--text-display: 40px;--leading-tight: 1.2;--leading-normal: 1.5;--leading-relaxed: 1.65;--space-1: 4px;--space-2: 8px;--space-3: 12px;--space-4: 16px;--space-5: 20px;--space-6: 24px;--space-8: 32px;--space-10: 40px;--space-12: 48px;--radius-sm: 4px;--radius-md: 8px;--radius-lg: 12px;--radius-pill: 999px;--shadow-sm: 0 1px 2px rgba(45, 36, 24, .06);--shadow-md: 0 2px 8px rgba(45, 36, 24, .08), 0 1px 3px rgba(45, 36, 24, .04);--shadow-lg: 0 8px 24px rgba(45, 36, 24, .12), 0 2px 6px rgba(45, 36, 24, .06);--motion-fast: .12s;--motion-base: .2s;--motion-slow: .32s;--ease-out: cubic-bezier(.16, 1, .3, 1);--ease-in-out: cubic-bezier(.4, 0, .2, 1);--topbar-h: 56px;--bottombar-h: 60px;--sidebar-w: 240px}:root{--bg: var(--color-paper);--ink: var(--color-ink);--muted: var(--text-secondary);--gold: var(--color-accent);--rose: #c97a7a;--line: var(--border-default);--ok: var(--color-success);--warn: var(--color-warning);--err: var(--color-danger)}@media (prefers-reduced-motion: 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1fr;min-height:100vh;min-height:100dvh}.sidebar{background:var(--surface-2);border-right:1px solid var(--border-default);padding:var(--space-6) var(--space-4);display:flex;flex-direction:column}.sidebar-brand{display:block;font-family:var(--font-display);font-weight:500;font-size:22px;letter-spacing:-.01em;color:var(--text-primary);line-height:1.15;margin-bottom:2px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.sidebar-subtitle{font-size:var(--text-xs);text-transform:uppercase;letter-spacing:.1em;color:var(--text-secondary);margin-bottom:var(--space-6)}.sidebar nav{display:flex;flex-direction:column;gap:2px;flex:1}.sidebar nav a{display:flex;align-items:center;gap:var(--space-3);padding:9px 12px;border-radius:var(--radius-md);color:var(--text-primary);font-size:var(--text-sm);font-weight:500;transition:background var(--motion-fast) var(--ease-out),color var(--motion-fast) var(--ease-out)}.sidebar nav a:hover{background:var(--color-accent-soft);text-decoration:none}.sidebar nav a.active{background:var(--color-ink);color:#fff}.sidebar nav a.active:hover{background:var(--color-ink)}.sidebar-footer{margin-top:var(--space-4);padding-top:var(--space-4);border-top:1px solid var(--border-subtle)}.main{padding:var(--space-8) var(--space-8);min-width:0}.main.main-full-bleed{padding:0}.topbar,.bottombar,.bottom-sheet-overlay{display:none}.card{background:var(--surface-2);border:1px solid var(--border-default);border-radius:var(--radius-lg);padding:var(--space-5);margin-bottom:var(--space-5);box-shadow:var(--shadow-sm)}button,.btn{background:var(--color-ink);color:#fff;border:1px solid var(--color-ink);border-radius:var(--radius-md);padding:8px 14px;font-size:var(--text-base);font-family:inherit;font-weight:500;cursor:pointer;transition:background var(--motion-fast) var(--ease-out),border-color var(--motion-fast) 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var(--space-4)}.main.main-full-bleed{padding:0}.card{padding:var(--space-4);margin-bottom:var(--space-4)}.row>*{flex-basis:100%}input,select,textarea{font-size:16px}.topbar{display:flex;align-items:center;justify-content:center;height:var(--topbar-h);padding:0 var(--space-4);background:var(--surface-2);border-bottom:1px solid var(--border-default);position:sticky;top:0;z-index:30}.topbar-brand{font-family:var(--font-display);font-weight:500;font-size:19px;letter-spacing:-.01em;color:var(--text-primary);line-height:1;text-align:center;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;max-width:80%}.sidebar{display:none}.bottombar{display:flex;align-items:stretch;justify-content:space-around;height:calc(var(--bottombar-h) + env(safe-area-inset-bottom));padding-bottom:env(safe-area-inset-bottom);background:var(--surface-2);border-top:1px solid var(--border-default);position:sticky;bottom:0;z-index:30}.bottombar-tab{flex:1;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:2px;padding:6px 0;background:transparent;border:none;color:var(--text-secondary);cursor:pointer;font-size:10px;font-weight:500;text-decoration:none;transition:color var(--motion-fast) var(--ease-out)}.bottombar-tab:hover{background:transparent;color:var(--text-primary)}.bottombar-tab.active,.bottombar-tab.active .bottombar-tab-icon{color:var(--color-accent)}.bottombar-tab-icon{display:inline-flex}.bottombar-tab-label{font-size:10px;letter-spacing:.02em;text-transform:none}.bottom-sheet-overlay{display:block;position:fixed;top:0;right:0;bottom:0;left:0;background:#14100a8c;-webkit-backdrop-filter:blur(2px);backdrop-filter:blur(2px);z-index:50;animation:ui-fade-in var(--motion-fast) var(--ease-out)}.bottom-sheet{position:fixed;left:0;right:0;bottom:0;background:var(--surface-2);border-top-left-radius:var(--radius-lg);border-top-right-radius:var(--radius-lg);box-shadow:var(--shadow-lg);padding:var(--space-4) var(--space-4) calc(var(--space-5) + env(safe-area-inset-bottom));z-index:60;animation:bottom-sheet-up var(--motion-base) var(--ease-out)}.bottom-sheet-handle{display:block;width:40px;height:4px;border-radius:2px;background:var(--border-strong);margin:0 auto var(--space-4)}.bottom-sheet nav{display:flex;flex-direction:column;gap:2px}.bottom-sheet nav a{display:flex;align-items:center;gap:var(--space-3);padding:12px;border-radius:var(--radius-md);color:var(--text-primary);font-size:var(--text-base);font-weight:500;min-height:48px}.bottom-sheet nav a:hover{background:var(--color-accent-soft);text-decoration:none}.bottom-sheet nav 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var(--space-5);background:var(--surface-2);border:1px solid var(--border-default);border-radius:var(--radius-lg);text-decoration:none;color:var(--text-primary);box-shadow:var(--shadow-sm);transition:transform var(--motion-fast) var(--ease-out),box-shadow var(--motion-fast) var(--ease-out),border-color var(--motion-fast) var(--ease-out)}.dash-cta:hover{text-decoration:none;transform:translateY(-1px);box-shadow:var(--shadow-md);border-color:var(--gold-100)}.dash-cta-icon{display:inline-flex;align-items:center;justify-content:center;width:44px;height:44px;border-radius:var(--radius-pill);background:var(--color-accent-soft);color:var(--color-accent);flex-shrink:0}.dash-cta-attention .dash-cta-icon{background:var(--color-warning-soft);color:#8a5a14}.dash-cta-body{flex:1;min-width:0;display:flex;flex-direction:column;gap:2px}.dash-cta-title{font:600 var(--text-base)/1.2 var(--font-sans)}.dash-cta-subtitle{font-size:var(--text-sm);color:var(--text-secondary)}.login-screen{min-height:100vh;min-height:100dvh;display:flex;align-items:center;justify-content:center;background:radial-gradient(at 80% 0%,var(--gold-50) 0%,transparent 50%),radial-gradient(at 0% 100%,#f5e4cc 0%,transparent 50%),var(--color-paper);padding:var(--space-4)}.login-card{background:var(--surface-2);border:1px solid var(--border-default);border-radius:var(--radius-lg);box-shadow:var(--shadow-lg);width:100%;max-width:420px;padding:var(--space-8) var(--space-6) var(--space-6)}.login-brand{text-align:center;display:flex;flex-direction:column;align-items:center;gap:6px;color:var(--color-accent)}.login-brand-name{margin:6px 0 0;font-family:var(--font-display);font-weight:500;font-size:30px;letter-spacing:-.015em;color:var(--text-primary);line-height:1.1}.login-brand-date{font-size:var(--text-xs);text-transform:uppercase;letter-spacing:.18em;color:var(--text-secondary)}.login-divider{height:1px;background:linear-gradient(90deg,transparent,var(--border-default),transparent);margin:var(--space-6) 0}.login-eyebrow{font-size:var(--text-xs);text-transform:uppercase;letter-spacing:.08em;color:var(--text-secondary);margin-bottom:var(--space-1)}.login-context{font-size:var(--text-base);color:var(--text-primary);margin-bottom:var(--space-5);line-height:var(--leading-normal)}.login-form{display:flex;flex-direction:column;gap:var(--space-3)}.login-otp{font-size:22px!important;text-align:center;letter-spacing:.4em;height:52px;font-weight:500}.login-actions{display:flex;justify-content:space-between;gap:var(--space-2);margin-top:var(--space-2)}.login-footer{margin-top:var(--space-6);font-size:var(--text-xs);color:var(--text-tertiary);text-align:center;letter-spacing:.02em}@media (max-width: 480px){.login-card{padding:var(--space-6) var(--space-5)}.login-brand-name{font-size:26px}}.replies-page{display:grid;grid-template-columns:320px 1fr;height:100dvh;min-height:0;background:var(--bg)}.replies-pane{display:flex;flex-direction:column;min-height:0;background:#fff}.replies-pane-list{border-right:1px solid var(--line)}.replies-pane-thread{background:var(--bg)}.conv-list{display:flex;flex-direction:column;height:100%;min-height:0}.conv-list-header{padding:16px 16px 8px}.conv-list-header h2{margin:0;font-size:18px}.conv-filters{padding:4px 12px 10px;display:flex;flex-direction:column;gap:8px;border-bottom:1px solid var(--line)}.conv-search{width:100%;padding:8px 10px;font-size:14px}.conv-filter-row{display:flex;gap:6px}.conv-filter-row select{flex:1;min-width:0;padding:6px 8px;font-size:13px}.conv-rows{flex:1;overflow-y:auto;min-height:0}.conv-empty{padding:24px 16px;text-align:center}.conv-row{display:block;width:100%;background:transparent;color:var(--ink);border:none;border-radius:0;border-bottom:1px solid var(--line);padding:12px 16px;text-align:left;cursor:pointer;transition:background .1s 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8px}.thread-back:hover{background:var(--bg)}.thread-header-main{flex:1;min-width:0}.thread-header-top{display:flex;align-items:baseline;gap:8px;flex-wrap:wrap}.thread-header-name{font-weight:600;font-size:15px}.thread-header-phone{font-size:12px;color:var(--muted)}.thread-header-meta{margin-top:6px;display:flex;gap:6px;flex-wrap:wrap}.chip{display:inline-block;padding:2px 8px;background:var(--bg);border:1px solid var(--line);border-radius:999px;font-size:11px;color:var(--ink)}.chip-event{background:#f1eadd}.chip-warn{background:#fbe1da;color:var(--err);border-color:#f3c8bd}.chip-tier{background:#fff}.chip-tier-stay{background:#c5ebd3;color:var(--ok);border-color:#a5d9b7}.chip-tier-full{background:#e3f3eb;color:var(--ok);border-color:#cce7d8}.chip-tier-partial{background:#fce6c4;color:var(--warn);border-color:#f0d39a}.chip-tier-unknown{background:var(--bg);color:var(--muted)}.auto-toggle{display:inline-flex;align-items:center;gap:6px;font-size:12px;color:var(--ink);cursor:pointer;margin:0;white-space:nowrap}.auto-toggle input{margin:0}.auto-toggle strong{font-weight:700}.thread-messages{flex:1;overflow-y:auto;min-height:0;padding:16px;display:flex;flex-direction:column;gap:8px;background:var(--bg)}.thread-empty{padding:32px 16px;text-align:center}.reply-bubble-row{display:flex}.reply-bubble-row.inbound{justify-content:flex-start}.reply-bubble-row.outbound{justify-content:flex-end}.reply-bubble{max-width:70%;padding:8px 12px;border-radius:10px;font-size:14px;line-height:1.4;box-shadow:0 1px #0000000a;word-wrap:break-word}.reply-bubble.inbound{background:#fff;border:1px solid var(--line);border-bottom-left-radius:2px}.reply-bubble.outbound{background:var(--gold);color:#fff;border-bottom-right-radius:2px}.reply-bubble.outbound.failed{background:var(--err)}.reply-bubble-text{white-space:pre-wrap}.reply-bubble-meta{display:flex;align-items:center;gap:8px;margin-top:4px;font-size:10px;opacity:.85}.reply-bubble.inbound .reply-bubble-meta{color:var(--muted)}.reply-bubble-tag{text-transform:uppercase;letter-spacing:.4px;font-weight:600}.reply-bubble-error{margin-top:4px;font-size:11px;color:#fff;opacity:.95}.reply-bubble-fail{font-weight:600}.composer{display:flex;gap:8px;padding:10px 12px;border-top:1px solid var(--line);background:#fff;align-items:flex-end}.composer textarea{flex:1;resize:none;max-height:160px;min-height:38px;padding:8px 10px;font-family:inherit;font-size:14px;line-height:1.4;width:auto}.composer button{height:38px;flex-shrink:0}.composer-disabled{display:block;padding:14px 16px}.composer-note{font-size:13px;color:var(--muted);text-align:center;line-height:1.4}.thread-placeholder{flex:1;display:flex;align-items:center;justify-content:center;padding:32px}.thread-placeholder-inner{max-width:420px;text-align:center}.thread-placeholder h3{margin:0 0 4px;font-size:18px}.thread-placeholder-stats{display:flex;gap:16px;flex-wrap:wrap;justify-content:center;margin-top:16px}.thread-placeholder-stats>div{font-size:13px}.replies-toast{position:fixed;bottom:calc(var(--bottombar-h) + 24px + env(safe-area-inset-bottom));left:50%;transform:translate(-50%);background:var(--ink);color:#fff;padding:10px 16px;border-radius:6px;font-size:13px;z-index:100;max-width:90vw;box-shadow:0 4px 12px #0000002e}.replies-toast.err{background:var(--err)}@media (min-width: 769px){.replies-toast{bottom:24px}}@media (max-width: 768px){.replies-page{grid-template-columns:1fr;height:calc(100dvh - var(--topbar-h) - var(--bottombar-h) - env(safe-area-inset-bottom))}.hidden-mobile{display:none}.replies-pane-list{border-right:none}.thread-back{display:inline-flex;align-items:center}.reply-bubble{max-width:85%}.conv-filter-row{flex-wrap:wrap}}.conv-row.focused{outline:2px solid var(--gold);outline-offset:-2px}.reply-bubble.outbound.pending{opacity:.65}.thread-new-pill{position:absolute;left:50%;bottom:88px;transform:translate(-50%);background:var(--ink);color:#fff;font-size:12px;padding:6px 12px;border-radius:999px;border:none;box-shadow:0 4px 12px #0000002e;cursor:pointer;z-index:5}.thread-new-pill:hover{background:#000}.thread-view{position:relative}.ui-btn{--btn-bg: var(--color-ink);--btn-fg: var(--color-on-accent);--btn-border: var(--color-ink);position:relative;display:inline-flex;align-items:center;justify-content:center;gap:var(--space-2);border:1px solid var(--btn-border);background:var(--btn-bg);color:var(--btn-fg);font:500 var(--text-base)/1 var(--font-sans);border-radius:var(--radius-md);padding:0 var(--space-4);height:38px;cursor:pointer;white-space:nowrap;transition:background var(--motion-fast) var(--ease-out),color var(--motion-fast) var(--ease-out),border-color var(--motion-fast) var(--ease-out),box-shadow var(--motion-fast) var(--ease-out),transform var(--motion-fast) var(--ease-out)}.ui-btn:hover:not(:disabled){filter:brightness(1.06)}.ui-btn:active:not(:disabled){transform:translateY(1px)}.ui-btn:focus-visible{outline:2px solid var(--color-accent);outline-offset:2px}.ui-btn:disabled{cursor:not-allowed;opacity:.55}.ui-btn-label{display:inline-flex;align-items:center;gap:var(--space-2)}.ui-btn-icon{display:inline-flex;align-items:center}.ui-btn.is-loading 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var(--ease-out)}.ui-dialog:focus{outline:none}.ui-dialog-close{position:absolute;top:var(--space-3);right:var(--space-3);background:transparent;border:none;cursor:pointer;padding:6px;border-radius:var(--radius-sm);color:var(--text-secondary);display:inline-flex}.ui-dialog-close:hover{background:var(--paper-100);color:var(--text-primary)}.ui-dialog-title{margin:0 24px 0 0;font:500 var(--text-xl)/var(--leading-tight) var(--font-display);color:var(--text-primary);letter-spacing:-.01em}.ui-dialog-description{margin:var(--space-3) 0 0;font-size:var(--text-sm);color:var(--text-secondary);line-height:var(--leading-relaxed)}.ui-dialog-body{margin-top:var(--space-4)}.ui-dialog-actions{display:flex;gap:var(--space-2);justify-content:flex-end;margin-top:var(--space-6)}@media (max-width: 768px){.ui-dialog{padding:var(--space-5)}.ui-dialog-actions{flex-direction:column-reverse}.ui-dialog-actions .ui-btn{width:100%}}@keyframes ui-fade-in{0%{opacity:0}to{opacity:1}}@keyframes ui-pop-in{0%{opacity:0;transform:translateY(8px) scale(.98)}to{opacity:1;transform:none}}.ui-toast-host{position:fixed;bottom:calc(var(--bottombar-h) + 16px + env(safe-area-inset-bottom));left:50%;transform:translate(-50%);z-index:1100;display:flex;flex-direction:column;gap:var(--space-2);max-width:calc(100vw - 32px);pointer-events:none}@media (min-width: 769px){.ui-toast-host{bottom:24px}}.ui-toast{pointer-events:auto;display:flex;align-items:center;gap:var(--space-3);padding:10px 14px;border-radius:var(--radius-md);background:var(--color-ink);color:#fff;font-size:var(--text-sm);line-height:var(--leading-normal);box-shadow:var(--shadow-lg);max-width:480px;animation:ui-toast-in var(--motion-base) 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